EVERY CUSTOM SUBLIMATION ORDER IS CUSTOMIZED AND PRODUCED SOLELY FOR THE CUSTOMER OR ORGANIZATION.
FOR THIS REASON WE CANNOT OFFER REFUNDS FOR YOUR CUSTOM ORDERS AFTER DESIGN IS FINALIZED AND INVOICE IS PAID.
HERE'S WHY WE DO NOT OFFER REFUNDS ON CUSTOM APPAREL ORDERS:
The colors on your apparel is selected by using the Pantone color code selected in your designs or the closest Pantone color code based on the designs. If there is any specific color codes that you must have, those must be given to us at the time of design. Every fabric will have a different shade of the color after printing depending on the GSM, weight and type. For this reason, we do not offer refunds for color issues. Please note any specific colors from the start!
DESIGNS & GRAPHICS
The designs we have you confirm are a general representation of the apparel that you’re going to receive. We try our best to match exactly what you see in our designs, but we cannot guarantee it 100%. Things such as placement, sizes of logos and numbers, graphics, outlines and other design specifications must be noted in writing and confirmed in the design template in order for us to reproduce it correctly. For this reason, we do not offer refunds for design issues. For most large orders, we like suggest ordering a sample before placing a large order to ensure it meets your design specifications!
Our turnaround time is an average of 21 business days (3+ weeks). This includes production & shipping. This turnaround time starts from the moment the designs are confirmed, the sizes/numbers are confirmed, and the payment is made. If any of this is missing, our turnaround time might be prolonged. Depending on the order size, type of apparel, current production demand and other specifications, there might be factors that make our turnaround time longer for your order. While we understand how important it is to deliver your apparel on time, and we take every measure to fulfill this need, it is impossible for us to guarantee on-time delivery. For this reason, we do not offer refunds for orders that are late. We do refund rush fees if it was a rush production order.